Shipping & Returns

Shipping

We offer shipping across Canada via UPS.  Shipping costs are calculated at checkout. You can also purchase online for in-store pick-up during regular business hours. 

Returns

We’d like to make this as easy for you and us. If there is a problem with a product you purchased from us, please bring it back and we will do our best to replace it. If you would rather a refund, we will refund the original purchase amount within 30 days of the original purchase date (or the fulfillment date if the order was made online).

  • Items must be in new condition, with all tags and original packaging included. If merchandise appears used, you may be denied a refund. We will refund to your original payment method, or for a store credit.
  • Labour fees, such maintenance or other services, are non-refundable.
  • Helmets that have been worn, batteries, battery chargers, brake components, lubricants and cleaners, electronics, and any part or accessory that has been installed on a bike by us or others cannot be returned.
  • Bikes and e-bikes may be subject to a restocking fee of up to 15% dependant on condition and mileage.
  • Special order or custom order items may not be returned.
  • Return shipping costs are the responsibility of the customer. 

Brentwood Cycle has partnered with Affirm so you can finance your dream bike and pay on your terms with as low as 0% APR.

Split up the cost of your $50+ purchase into flexible monthly payments with as low as 0% APR. Just select Affirm at checkout

How It Works

1. Select Affirm at checkout

Add items to your cart and select Affirm as your payment option at checkout

2. Get set up

Use your mobile phone number and email to set up your Affirm plan within 60 seconds. Subject to eligibility check and approval.

3. Enjoy your purchase

Confirm your payment plan and you’re done! Enjoy your purchase today while making flexible payments over time.

Affirm FAQ

How does Affirm work?

Affirm (formerly known as PayBright) is one of Canada’s leading installment payment providers. When you use Affirm to pay at Brentwood Cycle's checkout, you can split your purchase into easy, automatic monthly payments. To use Affirm as your preferred payment choice at checkout:
1. Add items to your shopping cart as usual, and select Affirm as your payment method at checkout for orders between $50 and $15,000 (including taxes and shipping)
2. Get set up: Use your mobile phone number and email to set up your Affirm plan within 60 seconds (subject to eligibility check and approval)
3. Confirm your payment plan with Affirm—Brentwood Cycle will process and ship your order as usual
4. Make up to 24 monthly payments to Affirm while you enjoy your purchase

Are there requirements to use Affirm?

Yes. You’ll need:
● To be the legal age of majority in the province or territory in which you reside
● To be a resident of Canada
● A Canadian bank account or Visa/Mastercard debit card (your debit card must have the Visa or Mastercard logo). Available payment methods may vary depending on the payment plan selected
● An SMS-capable Canadian phone number and an email address
● To meet the minimum cart size required to use Affirm as a payment option at checkout

How do I make my payments?

Affirm will help you set up convenient, pre-authorized payments via your Canadian bank account, or a Visa/Mastercard debit card. Available payment methods may vary depending on the payment plan selected.

How do returns work if I paid using Affirm?

Purchases made using Affirm are subject to Brentwood Cycle's standard return policy. Any returns will be processed by Brentwood Cycle, and your Affirm balance will be reduced, cancelled, or refunded accordingly. If Brentwood Cycle has provided a refund to you via a gift card, you must still continue repaying your installment plan in full. For information on returns, review Brentwood Cycle’s return policy here.

I still have questions.

For further information, please refer to the Affirm help center or get in touch here.